If you require more information, please feel free to contact us.
By email:
Please don’t include any sensitive account information in your email. We are unable
to make any changes to your account or enter into correspondence via email. If you
wish to discuss the operation of your account, change your personal details or have
an urgent query, please call us on
0844 846 5154.
Calls will cost 11p per minute, plus your phone company's access charge.
By Phone:
Customer Services:
0844 846 5154.
Calls will cost 11p per minute, plus your phone company's access charge.
You can use our automated
telephone banking serviceautomated
telephone banking service 24 hours a day, 7 days a week. If you need
to speak to a customer account manager, our call centre opening hours are:
- Mon to Fri 8.30am - 5pm
- Sat 9.30am - 1pm
- Sun Closed
If you lose your FairEverywhere® Prepaid
Debit MasterCard CardPrepaid Corporate MasterCard® Card,
or if it is stolen, or if you suspect that it has been used by someone other than
you or that someone else knows your PIN, password or other security information,
it is essential that you tell us as soon as you can by calling us on our 24 hour lost
and stolen card helpline 0844 846 5154, (Calls will cost 11p per minute, plus your phone company's access charge),
so we can take immediate steps to try to
prevent your Debit MasterCard cardCorporate Card
from being used.
By Post:
FairEverywhere
PO BOX 3634
Chester
CH1 9NL
SMS:
There is a charge of 15p per balance request charged to your billing account. It
is FREE to load your card, but you will be charged to send to 60777 at your usual
network rate.
There are some limits that must be remembered when using the LOAD service. Your
FairEverywhere® Debit MasterCard cardCorporate card can be topped up three times per day.